Publix Supermarket’s Customer Service Strengths and Weaknesses.
Analysis of Publix Supermarket’s customer service strengths and weaknesses. Strengths What does the company do best in providing customer service? What are characteristics of its customer service that provide a distinct advantage over the competition? How does it exceed customers’ expectations? Provide an example. Weaknesses What does the company’s customer service lack? What can it improve? Explain a strategy to make these improvements. Conclusion Summarizing key strengths and weaknesses. Provide your opinion of the company’s overall customer service quality.