Listening Skills

textbook on listening skills: Expanding Emotional Vocabulary Sad/unhappy, mad/angry, scared/fear are also the center of much of the work we do in counseling and therapy. Sadness can lead to depression, which leads to a cycle of inaction. Although anger sometimes motivates people toward positive ends and against oppression, all too often it leads to impulsive behavior that is destructive of self and others. Anger appears in spousal abuse, those who bully, oppositional defiant children and teens, and sociopathic behavior. Fear is related to anxiety, phobias, and an avoidant personality style. Clearly, if we are to work to improve executive functioning and cognitive competence, we must deal effectively with these challenging emotions constantly, but this is best done from a base of positives and strengths. As Nobel Prize winner Daniel Kahneman (2011) notes, quoting a classic paper titled “Bad Is Stronger Than Good” (Baumeister, Bratslavsky, Finkenauer, & Vohs, 2001, p. 323): Bad emotions, bad parents, and bad feedback have more impact than good ones, and bad information is processed more thoroughly than good. The self is more motivated to avoid bad self-definitions than to pursue good ones. Bad impressions and bad stereotypes are quicker to form and more resistant to disconfirmation than good ones. When we experience a significant loss of a loved one, the emotion of sadness needs to be worked through rather than denied. While anger management will be one of your important counseling and therapy skill sets, there are times when anger is appropriate and a motivator for action. Injustice, unfairness, bullying, and harassment are four situations in which client anger is suitable. For some clients, enabling them to recognize underlying emotional anger will be a breakthrough, enabling cognitive change. The so-called “negative” emotions of sad/mad/fear are primarily located in the limbic system. But calling them negative is not fully accurate. Fear in the face of danger is protective. Chapter 7 Reflecting Feelings 157        Copyright 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 158 Section II The Basic Listening Sequence For example, you see a car coming toward you, and you don’t have time to think. Protective fear enables you to short-circuit the time it takes to think and swerve to save your life. When we duck at a baseball coming toward our head, protective fear is there again. When a woman fears abuse, it can serve as a motivator to find safety. As mentioned earlier, anger often leads us to action. Emotional regulation of anger leads to impulse control and less acting out. Combined with the strengths of the prefrontal cortex and the anterior cingulate cortex, anger is often useful in motivating us to combat unfairness, bullying, and other forms of oppression, but in a planful manner. Disgust is an interesting addition to the original four primary emotions. It is thought to have evolved as a way to ensure avoidance of unhealthy objects, particularly when we recognize a “disgusting” odor. We say that “it stinks” or a certain person is “rotten” and a “rat.” Disgust evokes dimensions of anger, but overlaps with fear as well. If you are coun- seling a couple thinking of separation or divorce, you likely will see anger. However, if the word “anger” turns to “disgust,” saving the relationship is a larger challenge. Two examples related to surprise are shock and wonder, one often negative, the other usually positive. When you counsel clients and hear them accurately, their surprise at being heard opens the way to change. Confrontation is a basic skill presented in Section IV that can lead to change. The surprise behind confronting clients with the mixed messages and unseen conflicts in their lives can be an important moment. A good reframe/interpretation also produces surprise. An interesting nonverbal measure of the accuracy of your intervention is the recognition response. You will see some clients look down briefly, sometimes with an embarrassed look. You likely have reminded them of something they know is right. Limbic Brain Structures Central in Affective Empathy It is time to visit and review Appendix IV, which presents a simplified picture of key brain structures. There you will see the limbic system located and discussed. The following serves as a basic outline of what you can view there. Note the key brain structures that you are reaching in reflecting feeling. 1. Amygdala: Our emotional (and cognitive) driver, taking information from the senses and passing it on. The thalamus, of course, is a key factor in distributing observations, thoughts, and experiences. The amygdala is closely related to the total limbic system and has close connections with the prefrontal cortex. 2. Prefrontal cortex (PFC): With very close connections to the amygdala, the PFC labels emotions as feelings and, when possible, regulates action. In times of emergency, the amygdala emotional foundation will override the PFC, and emotional regulation breaks down. Those with impulse control issues are often ruled by regions associated with the amygdala, and the PFC follows—in effect, actions are now regulated by the emotions, a failure of emotional regulation. 3. Hippocampus: Our memory center that holds and distributes information throughout the brain. Both cognitive and emotional decisions are related to short- and long-term memory. 4. Hypothalamus, pituitary, and adrenal glands (HPA): Important for understanding the physical role of emotion, they produces the hormones for our brain and body. The hypothalamus controls release of hormones as stimulated by the amygdala, while the pituitary stimulates the adrenals at the top of the kidney. In turn, the adrenals produce cortisol, which in a balanced amount is essential for learning. But with stress and trauma, too much cortisol is delivered with harm to both brain and body. Copyright 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. WCN 02-200-203 All these and other structures are activated when you reflect feelings. As the limbic system received information from the senses first, it operates ahead of the structures in the prefrontal cortex, which seeks to regulate emotions. Thus, many of our decisions are made before we are cognitively aware of what we are about to decide.After reading chapter 7, I’d like you to think about something that resonated with you or something you felt is most important. Allow yourself time to really think through this key idea or concept. What stands out for you is likely important as a guide toward your next steps of understanding. Then locate a short you tube video (it doesn’t have to be from you tube necessarily) that highlights this concept or skill. The video can be anywhere from 3-15 minutes or so. Try your best to ensure the video is a reputable one. Write a full page (double spaced) essay explaining why this skill set or concept is important in the therapy session; why you chose the topic and what the video covers. At the bottom of your assignment enclose the link to the video.

Don't use plagiarized sources. Get Your Custom Essay on
Listening Skills
From $10/Page
Order Essay
Calculate the price
Make an order in advance and get the best price
Pages (550 words)
*Price with a welcome 20% discount applied.
Pro tip: If you want to save more money and pay the lowest price, you need to set a more extended deadline.
We know how difficult it is to be a student these days. That's why our prices are one of the most affordable on the market, and there are no hidden fees.

Instead, we offer bonuses, discounts, and free services to make your experience outstanding.
How it works
Receive a 100% original paper that will pass Turnitin from a top essay writing service
step 1
Upload your instructions
Fill out the order form and provide paper details. You can even attach screenshots or add additional instructions later. If something is not clear or missing, the writer will contact you for clarification.
Pro service tips
How to get the most out of your experience with My Course Writer
One writer throughout the entire course
If you like the writer, you can hire them again. Just copy & paste their ID on the order form ("Preferred Writer's ID" field). This way, your vocabulary will be uniform, and the writer will be aware of your needs.
The same paper from different writers
You can order essay or any other work from two different writers to choose the best one or give another version to a friend. This can be done through the add-on "Same paper from another writer."
Copy of sources used by the writer
Our college essay writers work with ScienceDirect and other databases. They can send you articles or materials used in PDF or through screenshots. Just tick the "Copy of sources" field on the order form.
See why 10k+ students have chosen us as their sole writing assistance provider
Check out the latest reviews and opinions submitted by real customers worldwide and make an informed decision.
Thank you for all of your help and hard work, truly appreciate you guys always being there with my hectic schedule. Thank you again!
Customer 452483, September 20th, 2021
Great good
Customer 452555, February 14th, 2022
English 101
Thank you guys for always being there and helping me always get a 100% on my assignments!
Customer 452483, August 16th, 2021
English 101
This writer was very quick with the draft and even faster with the revision! Thank you!
Customer 452603, May 30th, 2022
Appreciate all of your hard work! Thank you so much!!
Customer 452483, September 14th, 2021
Perfect! Appreciate all of your help! Thank you so much!
Customer 452483, November 14th, 2021
Good job!! Thank you!!!
Customer 452487, September 9th, 2021
English 101
Perfect! Very informative! Appreciate all of your hard work! Thank you very much.
Customer 452483, September 22nd, 2021
came in earlier than I thought and has all the sources listed and cited in APA format, overall all perfect!
Customer 452461, May 24th, 2021
Biology (and other Life Sciences)
Power Point Presentation was great, appreciate all of your hard work. Thank you!
Customer 452483, August 9th, 2021
Good job! Thank you
Customer 452487, October 17th, 2021
Group Dynamics
Great job. I appreciate it.
Customer 452521, November 22nd, 2021
Customer reviews in total
Current satisfaction rate
2 pages
Average paper length
Customers referred by a friend
20% OFF your first order
Use a coupon 20OFF and enjoy expert help with any task at the most affordable price.
Claim my 20% OFF Order in Chat
Open chat
Chat with us Live Here
Get in Touch with Our Live Chat Agents via WhatsApp on +1(346) 416-0954. Get Unlimited Access to Answers on Any Queries With Your Paper.