Healthcare organization: Customer satisfaction.
Healthcare organization: Customer satisfaction.
As the manager of a busy call center for a healthcare organization, you note that the volume of calls has doubled over the past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your department to improve efficiency and customer satisfaction.
Using the Sample Proposal Template example, write a 700- to 1,050-word proposal in which you:
Explain strategies you will use to create an effective team that can help you improve efficiency and customer service in your department.
Why are teams essential?
How are teams used in other industries, such as aviation, auto racing, and the military?
What best practices from other industries could be applied in the health care industry?
Explain organizational processes that will affect or influence the decision-making process to improve efficiency and customer service.
Propose what resources or tools can be offered to your staff to help with efficiency and customer service using the additional funds available.
Cite 3 references to support your position. One reference may be the course textbook.
Format your proposal according to APA guidelines.
Submit your assignment.
You must proofread your paper. But do not strictly rely on your computer’s spell-checker and grammar-checker; failure to do so indicates a lack of effort on your part and you can expect your grade to suffer accordingly. Papers with numerous misspelled words and grammatical mistakes will be penalized. Read over your paper – in silence and then aloud – before handing it in and make corrections as necessary. Often it is advantageous to have a friend proofread your paper for obvious errors. Handwritten corrections are preferable to uncorrected mistakes.
Use a standard 10 to 12 point (10 to 12 characters per inch) typeface. Smaller or compressed type and papers with small margins or single-spacing are hard to read. It is better to let your essay run over the recommended number of pages than to try to compress it into fewer pages.
Likewise, large type, large margins, large indentations, triple-spacing, increased leading (space between lines), increased kerning (space between letters), and any other such attempts at “padding” to increase the length of a paper are unacceptable, wasteful of trees, and will not fool your professor.
The paper must be neatly formatted, double-spaced with a one-inch margin on the top, bottom, and sides of each page. When submitting hard copy, be sure to use white paper and print out using dark ink. If it is hard to read your essay, it will also be hard to follow your argument.
