Question 1

Instead of having to choose between making a profit or doing good for society, companies can combine __________ and _____________ to do both while building a solid corporate reputation.
A) ethics; publicity
B) cause marketing; exceptional products
C) corporate social responsibility; senior management authority
D) ethics; corporate social responsibility
E) cause marketing; corporate philanthropy
Question 2
It is critical for marketers to provide leadership in applying ethics and ethical principles because:
A) senior management has little time or inclination to focus on business or marketing ethics.
B) marketers are seen as basically ethical as opposed to salespeople, who cannot be relied upon to act ethically.
C) the profession has been singled out for past abuses by a minority of marketers, and the profession as a whole has a responsibility to raise its profile.
D) All of these
E) None of these
Question 3
The Johnson & Johnson Credo, developed by Robert Wood Johnson, is often cited as an important document because:
A) Johnson was a leading philosopher of ethics who bridged the gap between academic philosophy and the world of business.
B) it was drafted as a response to the Tylenol recall, and it demonstrated how effectively business could respond to external stimuli and situations.
C) it places the focus clearly on shareholders who have the greatest stake in the success of the firm.
D) it guided company executives in a difficult decision-making time with very specific advice.
E) it became the standard and model for all pharmaceutical companies who have improved on the timeliness of response.
Question 4
Marketers have been identified with many different types of unethical behavior. Which of the following types of unethical behavior is LEAST likely to be observed in marketing environments?
A) High pressure sales techniques.
B) Deceptive sales tactics.
C) Misrepresentation of company data.
D) Misleading advertising.
E) Kickbacks to corporate buyers from supply chain vendors.
Question 5
Which of these is one of the “ethical norms” in the AMA’s code of ethics?
A) The survival of the firm is essential; if it fails many are without jobs and products.
B) Marketers must do no harm.
C) With constant attention to the dynamic marketplace, marketers must also be prepared to make changes in ethical standards to keep pace.
D) Marketers must respect the human dignity and human rights of all stakeholders.
E) Ethics are essential for any profession, but professionalism cannot take priority over the needs of the firm.
Question 6
Firms with ______________ tend to be more socially responsible.
A) a wide product line and global presence
B) longevity of at least 50 years
C) strong ethical climates
D) diverse senior management
E) strong profits

Don't use plagiarized sources. Get Your Custom Essay on
From $10/Page
Order Essay

Question 7
The Ethical Decision-Making Framework includes all of the following steps, EXCEPT:
A) identify issues.
B) choose a course of action.
C) gather information and identify stakeholders.
D) brainstorm and evaluate alternatives.
E) consult appropriate regulatory officials.
Question 8
What do the Ethical Decision-Making Metrics I and II (Exhibits 3.6 and 3.8) offer the marketer?
A) A complete checklist of ethical issues when taken together.
B) A range of choices, although the marketer can only chose one or the other.
C) Protection from accusations of unethical behavior.
D) Measurements of possible consequences.
E) A framework for looking at multiple dimensions of an issue at a time when the decision maker may be under stress.
Question 9
When a major ethical issue arises, which of the following stakeholders are likely to be affected?
A) Investors
B) Customers
C) Senior management
D) Community
E) All of these
Question 10
When developing a marketing strategy, ethics should:
A) be considered, but only after other basic parameters have been set.
B) be balanced against the higher-priority demands for profits and returns to shareholders.
C) be considered early in the planning phase to avoid having to ask questions throughout the process.
D) be considered throughout the process, using different questions at different stages.
E) be handled by outsiders or consultants, since the marketers will likely be too involved with the details to be objective.

Question 11

Scenarios are an excellent way to develop ethical decision making because:
A) stories can be used to protect innocent people by changing names and identifiers.
B) stories are simple and direct, which makes the key points of scenarios easier to grasp.
C) scenarios are developed by professionals, which makes them more effective.
D) there are usually no single correct answers, and the scenario approach offers different kinds of answers.
E) scenarios don’t require students to apply principles or metrics.
Question 12
__________________ refer(s) to the actions of a firm to address a wide range of social, environmental and ethical interactions with its community. Though somewhat controversial, these actions are significant in that the company undertakes them voluntarily, and the firm realizes that these actions can be profitable, too.
A) Public relations and publicity
B) Corporate activism
C) Corporate social responsibility
D) A code of ethics
E) Corporate culture

Question 13
The consumer, the company and causes are considered CSR _______________, while employee and financial well-being and awareness and support of issues are considered CSR ________________.
A) inputs; outputs
B) liabilities; assets
C) causes; effects
D) reasons; results
E) values; actions

16. Retailing ___________________ the supply chain.
A. sits at the end of
B. is in the center of
C. maximizes the length of
D. creates rigidity in
E. focuses on production in
17. Retailing is where marketing:
A. is replaced by personal selling.
B. meets the consumer.
C. meets managing.
D. sells itself to the corporation.
E. creates corporate value.
18. Retailers address customers’ needs for value by providing goods and services:
A. where the customer wants it.
B. when the customer wants it.
C. at the price the customer is willing to pay.
D. in the right color, size, or style the customer wants.
E. all of the above.
19. Natalie is opening a retail store specializing in hard-to-find gift items. Before she opens
her store, what question will Natalie need to address?
A. Where will customers want her products?
B. When will customers want her products?
C. What prices will customers be willing to pay?
D. What assortment of products will customers want?
E. all of the above.
Chapter 16 – Retailing and Multi-Channel Marketing
20. Retailing is defined as the set of business activities that:
A. focuses on a firm’s core values.
B. offers multiple supply chain relationships.
C. adds value to products and services sold to final consumers.
D. separates wholesaling from manufacturing.
E. occurs in brick and mortar space.
21. Which of the following is NOT one of the typical outlets used by retailers?
A. catalogs.
B. over the Internet.
C. restaurants.
D. business requests for proposals (RFPs)
E. brick and mortar stores.
22. The key factor distinguishing retailers from other members of the supply chain is:
A. they sell to consumers, businesses, and government.
B. they sell to everyone.
C. they use advertising to generate demand.
D. they employ people in personal selling.
E. they sell to customers for their personal use.
23. Wholesalers sell to all of the following EXCEPT:
A. businesses.
B. manufacturers.
C. retailers.
D. consumers.
E. industrial users.
Chapter 16 – Retailing and Multi-Channel Marketing
24. Which of the following is NOT one of the broad factors manufacturers must consider
when establishing a strategy for getting their products into the hands of the ultimate
A. Choosing retail partners.
B. Identifying types of retailers.
C. Facilitating retail strategy.
D. Managing a multichannel strategy
E. all of the above are considered when establishing a strategy.
25. Aaron has designed innovative accessories for hard-core bicycling enthusiasts. He knows
where and how he will make them, and he needs to turn his attention to the getting the
products to the customers. As he chooses retail partners, which of the following should he
A. Look at the channel structure.
B. Determine where the target customers will expect to find this kind of product.
C. Consider the characteristics of the channel members.
D. Consider distribution intensity.
E. All of the above.
26. In the past, _____________________ dominated supply chains.
A. retailers
B. manufacturers
C. government
D. wholesalers
E. distributors
27. Today, _______________ dominate their supply chains.
A. large retailers
B. manufacturers
C. government
D. wholesalers
E. distributors
Chapter 16 – Retailing and Multi-Channel Marketing
28. Retailers like Wal-Mart, Home Depot, and Kroger dictate to their suppliers all of the
following EXCEPT:
A. which competitors they should collaborate with.
B. what should be made.
C. how products should be configured.
D. when products should be delivered.
E. what products should cost.
29. The degree of difficulty a manufacturer will face in trying to get retailers to purchase its
products will be determined by how vertically integrated the channel is, the relative power of
the manufacturer and the retailer, and ________________________.
A. the warranties the product carries
B. the success – or lack of success – in test markets
C. the amount of marketing research the manufacturer has done prior to the launch
D. the strength of the brand and whether it is desired
E. whether the product is seasonal
30. When a well-established firm has chosen a new product as part of its growth strategy, it
may be required to find new retailers to carry the new product. One of the critical factors in
choosing new retail partners will be:
A. the power of the brand.
B. its overall reputation as a manufacturer.
C. where customers might expect to find the manufacturer’s products.
D. All of the above.
E. None of the above is particularly important.
31. Knowing customer expectations is essential. Retailers need to know which manufacturers
their customers prefer, while manufacturers need to know ______________.
A. if customers are using credit cards or cash to make purchases.
B. how many outlets the retailers have.
C. where their target market customers expect to find their products.
D. whether the products will fill self-actualization needs through satisfying these expectations.
E. whether customers will find the store atmospherics appropriate to the neighborhood or
Chapter 16 – Retailing and Multi-Channel Marketing
32. Generally, the larger and more sophisticated the channel member, the less likely that they
will ______________.
A. use intermediaries.
B. rely on marketing research.
C. use multi-channel marketing.
D. use intensive distribution.
E. be concerned about competitive actions.
33. John had worked for a well-known and very large retail company. He left that company to
go to a smaller company, and in doing so, he discovered that the channel functions were
handled very differently in the smaller firm. Looking back at his experience, he noticed larger
firms ___________________.
A. perform many different channel functions themselves.
B. have more control in the channel.
C. can be more efficient.
D. can save money.
E. All of the above.
34. There are three types of supply chain distribution intensity:
A. intensive, exclusive, and selective.
B. primary, secondary and tertiary.
C. administered, vertical, and independent.
D. global, national, and local.
E. corporate, contractual, and independent.
35. Some companies want to get its products into as many outlets as possible, understanding
that the more exposure it gets, the more of its products it will sell. If this is consistent with the
company’s overall strategy, it will choose __________________.
A. wide-coverage distribution
B. collectively exhaustive distribution
C. intensive distribution
D. exclusive distribution
E. selective distribution
Chapter 16 – Retailing and Multi-Channel Marketing
36. When Creative Pen Company designed a new, ergonomically-friendly pen, they wanted
to, literally, get in the hands of as many consumers as possible. Creative Pen will likely
choose a(n) ______________ distribution intensity.
A. intensive
B. exclusive
C. selective
D. collective
E. variable
37. If a company has a limited supply or is just launching a product, it might want to select
__________________, which would help ensure enough inventory to ensure the customer has
an adequate selection.
A. trade restraint distribution
B. selective distribution
C. monopolistic distribution
D. oligopolistic distribution
E. exclusive distribution
38. Heartland Plantation produces classic food products like stone-ground grits and wild rice.
The company has limited production capacity and wants to control where its products are
sold. Heartland will likely choose a(n) __________________ distribution intensity.
A. intensive
B. exclusive
C. simplistic
D. collective
E. variable
39. ______________ distribution intensity helps a seller maintain a particular image and
control the flow of merchandise into an area.
A. Intensive
B. Endogenous
C. Selective
D. Collective
E. Variable
Chapter 16 – Retailing and Multi-Channel Marketing
40. If a manufacturer wasn’t happy with either intensive or exclusive distribution, a logical
choice, which incorporates some features from both, would be ______________.
A. moderate distribution
B. compromise distribution
C. case by case distribution
D. evolutionary distribution
E. selective distribution
41. Full-line discount, category specialist, and specialty stores are all ________________
types of retailers.
A. food
B. general merchandise
C. price sensitive
D. limited demand
E. special appeal
42. If a food producer had a full range of products, in a number of different containers sizes,
which kind of store would the company NOT likely choose?
A. conventional supermarket
B. supercenter
C. warehouse club
D. convenience stores
E. None of the above. The producer should be in all of these stores.
43. Paul’s family has owned and operated a small chain of conventional supermarkets.
Competition from a variety of other kinds of retailers has adversely affected the business. To
address the new competitive reality, Paul wants to apply what he recently learned as a
marketing major and he has recommended his family should:
A. emphasize products with a high gross margin.
B. target health-conscious and ethnics consumers with the products that would appeal to them.
C. provide a better shopping environment within the store to make it more appealing to
D. offer more private label brands.
E. All of the above
Chapter 16 – Retailing and Multi-Channel Marketing
44. Supercenters have become the fastest retail growing category by combining broad
assortments of groceries and general merchandise products. ____________ dominates this
category with more than 80 percent of the supercenters in the United States.
A. Target
B. Meijer
C. Kmart
D. Kroger
E. WalMart
45. If Ellen is shopping at a warehouse club, relative to a supermarket, she can expect:
A. an irregular assortment of food and general merchandise.
B. lower service
C. lower prices
D. products for both consumers and small businesses
E. All of the above
46. A manufacturer of high-end products might consider selling products in a warehouse club
if ________________________.
A. there were no high-end shopping centers within a 100-mile radius of the warehouse club.
B. if the warehouse club has a good reputation.
C. if it is trying to capture additional market share.
D. it had overestimated demand or had a great deal of returned merchandise from other
E. the warehouse club wants to upgrade its image.
47. ___________________ are combating competitive pressures by offering fresh food and
healthy fast food, tailoring assortments to local marketing, opening locations closer to where
consumers work and shop, and adding new services.
A. Warehouse clubs
B. Supercenters
C. Convenience stores
D. Department stores
E. Extreme value retailers
Chapter 16 – Retailing and Multi-Channel Marketing
48. Brian purchases a snack to eat on the way to work. He buys lunch while on the road
visiting customers. Brian probably does the majority of this food shopping at a:
A. convenience store.
B. warehouse club.
C. conventional supermarket.
D. drugstore.
E. category specialist.
49. If you walk into a __________________, you will likely find a broad variety of
merchandise, deep assortment, and customer service, with everything divided into what
appears to be a collection of specialty shops.
A. department store
B. off-price retailer
C. discount store
D. specialty store
E. category specialist
50. Kohl’s, JCPenney, and Bloomingdales are examples of:
A. department stores.
B. off-price retailers.
C. discount stores.
D. extreme value stores.
E. category specialist stores.

51. ___________________ are combating competitive pressures by increasing the amount of
exclusive and private label merchandise, strengthening customer loyalty programs and
expanding their online presence.
A. Convenience stores
B. Department stores
C. Full-line discount stores
D. none of the above
E. All of the above
Chapter 16 – Retailing and Multi-Channel Marketing
52. Retailers that offer a broad variety of merchandise, limited services and low prices are
known as ______________________.
A. full-line discount stores
B. convenience stores
C. home improvement stores
D. category specialists
E. department stores
53. If you’re a manufacturer, and you want to showcase your product in store that has a
narrow but deep selection of merchandise and where sales associates can assist customers
with their selections, you’d likely choose:
A. a category specialist.
B. a specialty store.
C. a department store.
D. an extreme value retailer.
E. a cross-over warehouse club.
54. If you are a marketer for a manufacturer, and the marketing mix for your product focuses
on very specific market segments, you’d like to sell your product through:
A. department stores.
B. category specialist stores.
C. extreme value retailers.
D. specialty stores.
E. All of the above
55. The retail category that has experienced sustained growth due to the aging population is:
A. category specialists.
B. convenience stores.
C. drugstores.
D. department stores
E. full-line discount stores.
Chapter 16 – Retailing and Multi-Channel Marketing
56. Category killers are also known as:
A. full-line discount stores
B. category specialists
C. specialty stores
D. warehouse clubs
E. extreme value retailers
57. As a type of retailer, category specialists are fierce competitors using:
A. a wide variety of merchandise.
B. highly trained personnel throughout the stores.
C. a complete assortment in a specific category at low prices.
D. highly attractive loyalty programs.
E. All of the above.
58. A retailer with an extensive assortment in a particular category that potential competitors
do not bother to carry is called a(n):
A. endemic specialty retailer.
B. house breaker.
C. market mammoth.
D. revolutionary.
E. category killer
59. ___________________ offer general merchandise at lower prices and are often found in
lower-income urban and rural areas.
A. Department stores
B. Off-price retailers
C. Discount stores
D. Extreme value stores
E. Category specialist stores
Chapter 16 – Retailing and Multi-Channel Marketing
60. _______________ reduce costs and maintain low prices by buying opportunistically from
manufacturers with excess inventory, offering limited assortments and operating in low-rent
A. Category killers
B. Specialty stores
C. Factory outlets
D. Extreme value retailers
E. Convenience stores
61. ________________ are likely to target low-income consumers who demand national
brands, but cannot afford to buy large-sized packages.
A. Category killers
B. Department stores
C. Extreme value retailers
D. Specialty stores
E. Warehouse club stores
62. Off-price retailers can purchase merchandise at one-fifth to one-fourth of the original
wholesale prices because they do not ask the suppliers for ___________________.
A. advertising allowances
B. return privileges
C. markdown adjustments
D. delayed payments
E. All of the above
63. ______________ offer an inconsistent assortment of brand-name merchandise at low
A. Department stores
B. Specialty stores
C. Category killers
D. Off-price retailers
E. None of the above
Chapter 16 – Retailing and Multi-Channel Marketing
64. Because of the way _______________ buy merchandise, customers can never be
confident that the same merchandise will be in stock each time they visit the store.
A. department stores
B. off-price retailers
C. discount stores
D. downstream value stores
E. category specialist stores
65. Consumers visiting __________________ often comment that they feel like they are on a
treasure hunt, searching for a bargain.
A. department stores
B. off-price retailers
C. discount stores
D. lower value stores
E. category specialist stores
66. If you were a marketer for a manufacturer and you wanted to improve revenues from
irregulars, production overruns and returns, you would be attracted to using _____________.
A. department stores
B. specialty stores
C. category specialists
D. factory outlets
E. supercenters
67. Retailers with strong brand names of their own might operate outlet stores to:
A. sell excess inventory that might have to be sold at markdown prices in regular stores.
B. compete with category specialist stores.
C. keep manufacturers from selling similar items in their own factory stores.
D. train employees who will later be transferred to the main stores.
E. All of the above
Chapter 16 – Retailing and Multi-Channel Marketing
68. One of the most fundamental activities of retailers is to provide
_______________________, satisfying the needs of their target market.
A. wholesaling opportunities
B. persuasive advertising
C. the right mix of merchandise and services
D. corrective price controls
E. category killing profitability
69. Retailers address the conflict between consumers wanting or needing only one item and
manufacturers wanting to produce and ship in quantity by providing:
A. reciprocity.
B. simplicity.
C. discounting.
D. storage.
E. extreme value labeling.
70. It is often difficult for retailers to distinguish themselves from their competitors through
the merchandise they carry because:
A. they do not carry enough merchandise.
B. consumers no longer recognize brand equity.
C. big-box food retailers are shifting into specialty store product lines.
D. there is not enough merchandise to go around.
E. competitors can purchase and sell many of the same popular brands.
71. One product strategy used by retailers to differentiate themselves from competitors is:
A. the use of private label brands.
B. discount pricing.
C. removing brand labels from their merchandise offerings.
D. JIT product delivery.
E. promotional product loyalty programs.
Chapter 16 – Retailing and Multi-Channel Marketing
72. For retailers, promotion refers to:
A. supply chain communication.
B. the relationship between price and product.
C. the image a store attempts to maintain through their pricing strategy.
D. both their in-store environment and their mass media communications.
E. the seasonal discounts offered to move end-of-season items.
73. Retailers use ____________________ to get customers into their stores.
A. in-store promotions
B. specialty product displays
C. supply chain relationships
D. off-price wholesaling
E. mass media advertising
74. Kim wants to maximize sales to the customers who walk into her store. Of the following,
Kim will likely focus on:
A. in-store promotions.
B. specialty product lines.
C. supply chain relationships.
D. off-price wholesaling.
E. mass media advertising.
75. _______________________ are subtle forms of promotion that facilitate shopping in
retailers’ stores.
A. Billboards and electronic signs
B. Store credit cards and gift cards
C. Personal selling and volume discounts
D. Quick response and just-in-time delivery systems
E. Extreme value offers and specialty share of the wallet programs. To continue with the answer check on

Order NOW For A 35% Discount!
Pages (550 words)
Approximate price: -

Why Choose Us

Quality Homework Writing

Do you need to ace your test? We have qualified writers to assist you in writing 100% quality homework writing. Mycoursewriter offers students unique and personalized custom papers that help them in getting good grades. Our academic experts will assist you with your dissertation papers, thesis writing, research papers, term papers, and case study homework help. Our writers are experienced and have perfected the art of crafting the best essay writing papers regardless of your academic level. Order now and get our superb homework writing services.

Expert Academic Writers

A student needs professional assistance outside class time. Before hiring our writers, they undergo thorough tests and strict educational backgrounds. After passing a test, our writers undergo training to ensure they deliver expert professional papers to our customers. We ensure they meet the timely delivery of papers and follow our customers' provided instructions. Every writer is an ENL writer and is from the USA, Canada, UK, or Australia. Our experts approach papers effectively depending on their area of specialization.

Affordable Price Guarantees

Is the deal too good to be true? Mycoursewriter is the most affordable assignment help website on the market. We consider students' daily needs for academic help. Our paper costs are reasonably priced to approximately 90% of students around the globe. Our main aim is to ensure students achieve academic excellence, and we believe inconsiderable prices should not hinder students from getting quality homework writing help. In case of any dissatisfaction, we offer unlimited revisions and rewrites without extra charges.

Timely delivery of papers

Tight deadline? Is your paper due in the next few hours? Worry no more. Our writers are here for your rescue. Many college students find it hard to balance their social and academic life and get caught up with academic deadlines. Drafting your paper at the last minute does not allow you to conduct extensive research and craft the correct answers. We have expert writers ready to work on your assignment writing. Urgent writing services are the ultimate solutions you need. We guarantee you timely delivery of papers at your convenience and specified time delivery of the customer.

100% Original Tasks

The ultimate deal-breaker in achieving good grades is submitting imitative papers. Plagiarism is a breach of examination standards and has serious consequences. Students need to deliver papers written in their understanding by paraphrasing their research findings and relevant citations. Our expert's primary consideration is providing free plagiarized papers that meet the lecturers' requirements. Our editors will proofread your paper before delivery ad ensure your papers will not be substandard. We guarantee extreme originality, and in case of any customer concerns, we offer a plagiarism report.

All Round the clock Customer Support

Our website is user-friendly and super useful! Mycoursewriter is the most trusted online writing website always available to provide you with assignment writing services that you need. Our primary concern is meeting customer need specifications by our friendly customer support team that Is available all the time. Our website usability is self-learnable but in case of any problem, feel free to contact us directly through our website email: We have diligently satisfied thousands of students, and you can witness this on our sites' review page.

Try it now!

Calculate the price of your order

We'll send you the first draft for approval by at
Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Advantages of Using Our Assignment writing Services

Mycoursewriter welcomes you for superb essay writing services. We are a legit site offering help with your most challenging homework writing assignments at affordable prices. Your essay paper will be assigned to a professional writer who will craft the paper from scratch according to your provided instructions.


Essay Writing and Proofreading Services

Essay writing is a common assignment writing for most college students. It takes a lot of time to craft a complete perfect essay. Mycourserwiter offers the best essay writing and proofreading services for most college students. Your paper is assigned to an expert writer who does thorough research on fresh ideas and personalizes your essay paper according to your assignment writing guidelines. Our essays are entirely exceptional and undergo a strict procedure that includes papers free from plagiarism and thorough proofreading.


Admission and Business Papers

Writing an admission paper is not every student's desire, and this should not hinder any student from earning an admission. Writing a perfect personal statement to earn a position in a dream school or job can be stressful. Personal statements should display a high level of confidence and uniqueness. Admission essays require you to have a vast knowledge of the current happenings in the world and knowhow of the business world. We have qualified writers with skills who will write your admission paper through comprehensive research. All you have to do is provide us with little details about yourself, instructions and our writers will craft a perfect paper for you.


Editing and Proofreading

Mycoursewriter offers you assignment writing services free from grammatical and formatting mistakes. An error-free paper is significant in scoring the desired maximum grades. We have a team of editors who will go through your paper after our expert writers have delivered their fully crafted papers. Our writers will cover all the aspects of your paper instructions, such as fonts, spacing, and educational formats. Our team of editors will check through your paper to make sure it meets the formatting style provided in the paper instructions. Under no circumstances will a poorly formatted paper will be forwarded to you as our team of editors will ensure careful proofreading.


Technical Papers

Assignment writing is part of a learning process, and one may not have the knowledge to answer all questions correctly. This should not be a stress to you as we have qualified essay writing experts to help you. Our qualified writers are holders of PhDs, Degrees, and Masters in different areas of study and can handle any papers regardless of the complexity. Multiple assignments may be challenging to finish on time. Our skilled professional writers are here to assist you in crafting all the correct answers for your assignment. Stop stressing about your homework writing and place an order with us, and our expert writers will provide you with the best assignment help.